Last Updated: 24.4.2025

Welcome to Naturnis.com, operated by Softkey Trading Ltd. These Terms and Conditions govern your use of our website and the purchase of our handmade, sustainable accessories. By accessing our site and placing an order, you agree to comply with these terms. If you do not agree, please refrain from using our services.

1. General Information

1.1 Company Details

  • Naturnis.com is owned and operated by Softkey Trading Ltd., a UK-registered company.
  • References to “we,” “us,” or “our” refer to Naturnis (Softkey Trading Ltd.).

1.2 Acceptance of Terms

  • By using our website or purchasing our products, you agree to these Terms and Conditions, including our Privacy Policy, Refund Policy, and Delivery Terms.

2. Products & Services

2.1 Handmade, Sustainable Accessories

  • We sell ethically crafted jewelry, bags, and accessories made in collaboration with artisans.
  • Product availability is subject to change without notice.

2.2 Custom & Personalized Items

  • Custom orders (e.g., engraved jewelry) are final sale unless defective.
  • We reserve the right to refuse service for any reason.

2.3 Product Representation

  • We strive for accurate product images/descriptions, but colors and textures may vary slightly due to handmade nature and screen settings.

3. Orders & Purchases

3.1 Order Acceptance

  • Your order is an offer to purchase, subject to our acceptance (e.g., stock availability).
  • We will confirm orders via email.

3.2 Pricing & Payment

  • Prices are in GBP and include VAT (where applicable).
  • Accepted payment methods: Credit/debit cards, PayPal, Apple/Google Pay.
  • We may withhold orders until payment is verified.

3.3 Shipping & Delivery

  • See our Delivery Terms for processing times, fees, and policies.
  • International customers are responsible for customs/duties.

4. Returns & Refunds

4.1 Policy Overview

  • Refer to our Refund Policy for eligibility, timeframes, and conditions.
  • Non-returnable items: Earrings (hygiene reasons), custom-made products.

5. Intellectual Property

5.1 Ownership

  • All content (logos, images, text) is owned by Naturnis/Softkey Trading Ltd. and protected by copyright.
  • Unauthorized use (e.g., reselling, copying designs) is prohibited.

6. Liability & Disclaimers

6.1 Limitation of Liability

  • We are not liable for:
    • Indirect damages (e.g., lost profits).
    • Minor variations in handmade products.
    • Delays due to carriers, customs, or unforeseen events.

6.2 Website Use

  • We do not guarantee error-free or uninterrupted service.
  • You agree not to misuse the site (e.g., hacking, fraud).

7. Governing Law & Disputes

7.1 Jurisdiction

  • These terms are governed by UK law.
  • Disputes will be resolved in UK courts.

8. Changes to Terms

8.1 Updates

  • We may modify these terms at any time.
  • Continued use after changes constitutes acceptance.

9. Contact Us

For questions about these Terms:

  • Email: payments@naturnis.com
  • Phone: +44 7787 688904
  • Business Address:
    Softkey Trading Ltd.
    71-75 Shelton Street Covent Garden London United Kingdom WC2H 9JQ

Thank you for supporting ethical craftsmanship with Naturnis!