Last Updated: 24.4.2025

At Naturnis (Softkey Trading Ltd.), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit Naturnis.com or purchase our handmade, sustainable accessories.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

Personal Information

When you place an order, create an account, or contact us, we may collect:

  • Name, email address, phone number
  • Shipping/billing address
  • Payment details (processed securely via Stripe, PayPal, or other trusted gateways)
  • Order history & preferences

Non-Personal Information

We automatically collect:

  • Browser type, IP address, device information
  • Website usage data (e.g., pages visited, time spent) via cookies (see Section 5)

2. How We Use Your Information

We use your data to:

  • Process orders & deliver products
  • Provide customer support
  • Send order updates & tracking information
  • Improve our website & product offerings
  • Send promotional emails (only with your consent—you can unsubscribe anytime)

3. Data Protection & Security

We implement strict measures to protect your information:

  • SSL encryption for all data transmissions
  • Secure payment processing (we never store full credit card details)
  • Limited access to authorized personnel only
  • Regular security audits

4. Sharing Your Information

We do not sell or trade your personal data. We may share it only with:

  • Shipping carriers (e.g., Royal Mail, DHL) for delivery
  • Payment processors (e.g., Stripe, PayPal) to complete transactions
  • Legal authorities if required by law

All third parties must comply with GDPR and data protection agreements.

5. Cookies & Tracking Technologies

  • We use essential cookies (for website functionality) and analytics cookies (to improve user experience).
  • You can disable cookies in your browser settings, but some features (e.g., shopping cart) may not work properly.

6. Third-Party Links

Our website may link to artisan partners, sustainability blogs, or social media. These sites have their own privacy policies—we are not responsible for their practices.

7. Your Rights (GDPR & UK Data Protection)

You have the right to:

  • Access, correct, or delete your personal data
  • Withdraw consent for marketing emails
  • Request a copy of your stored data
  • Lodge a complaint with the ICO (UK) if needed

To exercise these rights, contact us at payments@naturnis.com.

8. Policy Updates

We may update this policy periodically. Changes will be posted here, and we’ll notify you via email if significant.

9. Contact Us

For privacy-related questions or requests:

  • Email: payments@naturnis.com
  • Phone: +44 7787 688904
  • Registered Address:
    Softkey Trading Ltd.
    71-75 Shelton Street Covent Garden London United Kingdom WC2H 9JQ

Thank you for trusting Naturnis with your data. We value your privacy as much as we value ethical craftsmanship.