Overview

Welcome to Naturnis.com, operated by Softkey Trading Ltd. These terms outline our delivery policies for handmade, sustainable accessories. By placing an order, you agree to these terms.

Delivery Terms

Shipping Options & Costs

  • Free UK Standard Shipping:
    • Orders over £50 qualify for free shipping.
    • Delivery within 3-5 business days after processing.
  • Express Shipping (UK & International):
    • Available at checkout for an additional fee.
    • UK: 1-2 business days | International: 5-10 business days (varies by destination).

Processing Time

  • Orders are processed within 1-2 business days (excluding weekends/public holidays).
  • Custom or personalized items may take 3-7 additional days before shipping.

Shipping Partners & Tracking

  • We ship via Royal Mail, DPD, or DHL (selected at checkout).
  • A tracking number will be emailed once your order is dispatched.

Delivery Process

Order Confirmation

  • After purchase, you’ll receive an order confirmation email with details.

Shipping Notification

  • Once shipped, you’ll receive a tracking link via email.
  • Contact payments@naturnis.com if you don’t receive updates within 3 business days.

International Deliveries

  • Customs & Duties: International customers are responsible for any import fees.
  • Delivery Delays: Due to customs checks, delays may occur beyond our control.

Delivery Issues

Delayed Orders

  • While rare, delays can happen due to:
    • High demand (e.g., holiday seasons).
    • Weather or carrier disruptions.
  • Contact us at payments@naturnis.com for urgent inquiries.

Lost or Damaged Packages

  • Lost in Transit: If tracking shows no delivery after 10 business days, we’ll reship or refund.
  • Damaged Items: Email us within 48 hours with photos at payments@naturnis.com for a replacement/refund.

Incorrect Shipping Address

  • Customer Responsibility: Ensure your address is accurate at checkout.
  • Address Changes: Email us within 1 hour of ordering. No guarantees after dispatch.

Contact Us

For delivery-related questions:

  • Email: payments@naturnis.com
  • Phone: +44 7787 688904
  • Business Address:
    Softkey Trading Ltd.
    71-75 Shelton Street Covent Garden London United Kingdom WC2H 9JQ

Thank you for supporting ethical craftsmanship! We strive to deliver your Naturnis order seamlessly.